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Refund Policy

Effective Date: February 9, 2026

1. Eligibility

Refunds are available for:

• First-time purchases of Pro or Business plans
• Requests made within 14 days of the initial payment
• Annual or monthly subscriptions

2. How to Request a Refund

To request a refund:

• Email us at [email protected] with your account email
• Include your reason for the refund (optional but appreciated)
• We'll process your request within 2-3 business days

3. Refund Processing

Once approved:

• Your refund will be issued to the original payment method
• Processing typically takes 5-10 business days depending on your bank
• You'll receive a confirmation email when the refund is processed
• Your account will be downgraded to the Free plan

4. What's Not Eligible

Refunds are not available for:

• Requests made after 14 days of purchase
• Accounts that have violated our Terms of Service
• Renewals of existing subscriptions (cancel before renewal instead)
• Free plan users (no payment, no refund needed)

5. Cancellations

You can cancel your subscription at any time from your account settings. Upon cancellation:

• You'll retain access until the end of your current billing period
• No further charges will be made
• Your account will automatically downgrade to Free

6. Special Circumstances

We may consider refunds beyond the 14-day window in exceptional cases such as:

• Extended service outages affecting your usage
• Billing errors
• Medical emergencies or hardship

These are evaluated on a case-by-case basis. Contact us to discuss your situation.

7. Pro-Rated Refunds

For annual plans canceled within the first 14 days, you'll receive a full refund. After 14 days, refunds are at our discretion and may be pro-rated based on time used.

8. Contact Us

Questions about our refund policy? We're here to help:

• Email: [email protected]
• Response Time: Within 24 hours

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